Shipping
Shipping and Delivery Policy
We ship within the United States only. Shipping is free on every order, with no minimum and no surcharge at checkout. This page tells you when your order leaves us, how long it takes and what happens if something goes wrong on the way.
Last updated September 18, 2026
Where we ship
SALVARO GROUP LLC ships to street addresses and PO boxes in all fifty US states, the District of Columbia, and to APO, FPO and DPO addresses. We do not currently ship outside the United States. If you place an order with a non US address, we will contact you and refund it in full.
What shipping costs
Nothing. Shipping is free on every order to every US address we serve, with no minimum spend. The price shown on the product page is the price you pay. There are no handling fees, fuel surcharges or oversize charges added at checkout, including on the larger items such as the cooling rack and the turntable.
| Destination | Cost | Estimated delivery |
|---|---|---|
| Contiguous United States (48 states and DC) | Free | 3 to 6 business days |
| Alaska and Hawaii | Free | 5 to 9 business days |
| APO, FPO and DPO | Free | 7 to 21 business days |
Estimated delivery times are counted in business days from the day the parcel is dispatched, not from the day you place the order. Add the processing time below to get the full picture.
Processing time
Orders placed before 2pm Mountain Time on a business day are dispatched the next business day. Orders placed after 2pm, at a weekend, or on a US federal holiday are dispatched within two business days.
Bannetons and copper moulds are wrapped individually and by hand, which is why we quote a business day rather than same day dispatch. We would rather a rattan basket arrive with its rim intact than an hour earlier.
Carriers and tracking
We ship with USPS and UPS. The carrier is chosen by weight and destination; you cannot select one at checkout. As soon as the parcel leaves us you will receive an email with a tracking number and a link. You can also follow it from our Track Your Order page.
If the tracking has not moved for five business days, email us at contact@salvaroshop.com with your order number and we will open a trace with the carrier. You do not have to do that yourself.
Split shipments
If one item in your order is temporarily out of stock, we send everything else straight away and follow with the remainder when it arrives. You are never charged twice for shipping, because shipping is free. Both parcels are tracked separately and you receive an email for each.
Damaged, lost or stolen parcels
Damaged in transit. Photograph the box and the item as you found it and email the photographs to contact@salvaroshop.com within 14 days of delivery. We send a replacement at our cost. You do not need to return the damaged item unless we ask.
Marked delivered but missing. Check with neighbours and around the property first, then contact us. If it has not appeared within three business days of the delivery scan we will replace it or refund it, at your choice.
Lost in transit. If tracking stops for ten business days we treat the parcel as lost and reship or refund without waiting for the carrier to conclude its own investigation.
Incorrect addresses
Check the address before you confirm the order. If you notice a mistake, email us within two hours and we will correct it if the parcel has not yet been picked up. Once a parcel has been dispatched to an address you supplied, a redirection is at the carrier’s discretion and we cannot guarantee it. Parcels returned to us as undeliverable are refunded in full once they arrive back.
Sales tax
Prices shown on the site are exclusive of sales tax. Where SALVARO GROUP LLC is required to collect state or local sales tax, it is calculated and shown at checkout before you pay, based on the delivery address.
Still need us?
Email contact@salvaroshop.com and we answer within one business day.
Call +1 (307) 393-4976, Monday to Friday, 9am to 5pm Mountain Time.
Write to SALVARO GROUP LLC, 5830 E 2nd St, Ste 7000, #38851, Casper, WY 82609, United States.