Returns

Returns and Refunds Policy

You have 35 days from delivery to return anything for a full refund or an exchange. We pay for the return label. There is no restocking fee and you do not have to tell us why.

Last updated September 18, 2026

The short version

Return window	35 days from the date of delivery
Condition required	Unused, in its original box, with everything that came with it
Return postage	Free. We email you a prepaid label
Restocking fee	None
Refund method	Back to the original payment method
Refund timing	Within 3 business days of the return arriving
Exchanges	Yes, for any item of equal or lower value

How to start a return

Email contact@salvaroshop.com with your order number and the item you want to send back, or call +1 (307) 393-4976 Monday to Friday, 9am to 5pm Mountain Time. You will have a prepaid return label by email within one business day. Put the item back in its box, put the box in a carton, attach the label and hand it in at any carrier location.

Please do not send anything back before you have a label from us. Returns that arrive without one are difficult to match to an order and slow the refund down.

Condition

We need the item unused and in the packaging it arrived in. Unused means what it sounds like: a tin that has never had batter in it, a rolling pin that has never touched flour, a banneton that has never held a dough. Taking something out of the box, handling it and deciding it is not for you is fine and is exactly what the 35 days are for.

For reasons of hygiene and food safety we cannot accept back any item that has been used with food. Bannetons and proofing baskets deserve a particular mention: once rattan has been floured it cannot be brought back to a saleable condition, so please decide on the size before you flour it.

Faulty or damaged items

Exchanges

Tell us what you would like instead when you start the return. We send the replacement as soon as the original is scanned into the carrier network, so you are not waiting for it to reach us first. If the replacement costs less, we refund the difference. If it costs more, we send a payment link for the difference only.

Refunds

Refunds go back to the card or account you paid with. We process them within three business days of the return arriving at our warehouse and email you when we do. How quickly the money appears after that is down to your bank, and is usually three to ten business days.

Because shipping is free, a refund is for the full amount you paid. There is nothing withheld.

What we cannot take back

• Items that have been used with food, unless they are faulty
• Proofing baskets that have been floured or used
• Items returned more than 35 days after delivery, unless they are faulty
• Items returned without their original box or missing parts listed in “what is in the box”
• Gift cards

Cancelling an order

Email or call us within two hours of placing an order and we will cancel it and refund it in full before it is picked. After that the order is usually already packed, so let it arrive and send it back with the free label.

Your statutory rights

Nothing in this policy limits your rights under the consumer protection laws of your state or under US federal law. Where those rights give you more than this policy does, they apply.